Note that the service hours for this number are Monday through Friday, from 8:00 a. m. to 12:00 a. m. EST. The best time to call to speak to an agent as soon as possible is 8:30 a. m. If your issue refers to shipping internationally, the number you should dial is 1-866-782-7892. UPS also offers a customer service hotline for the hearing impaired. That number is 1-800-833-0056.
These menu options are not numbered, so you’ll have to verbally select your topic rather than punching a number into your phone.
However, if you press 0 or say “agent” before you’ve stated the reason for your call, you won’t immediately be put in touch with an agent in the relevant department.
Tracking Receiving a Package Sending a Package Billing Technical Support General
The URL for the UPS website is: https://www. ups. com/us/en/Home. page. The Tracking Number is the series of numbers, beginning with “1Z,” that was assigned to your package when it was first put into the UPS system.
If you haven’t received your package but the system shows it was delivered, check locations surrounding your home where the package may have been hidden by the driver to prevent theft. These may include a back patio or a nearby planter.
The time it takes to redeliver your package will vary based on the condition that the package was in when it arrived at the Access Point.
You can access the UPS Virtual Assistant at https://www. ups. com/us/en/help-support-center. page. This service is especially useful if you have a simple question about the package delivery process or just need a quick clarification.
