If you’re contacting Spotify about a problem related to your account or a payment issue, include in your message the email address that’s attached to your Spotify account. If your issue is tech-related, include details about what type of device and operating system you’re using. It typically takes the Spotify support staff on Facebook a few hours to reply to queries.
When sending Spotify a public message, don’t include any personal information, like your email address or bank card number. Twitter is usually the fastest way to get in touch with Spotify’s customer service team.
Contacting Spotify by filling out a contact form is easiest to do on a desktop computer.
Spotify’s artist support team will send their response to the email address you provide. You should hear back from Spotify support within a few hours.
Spotify’s Press Team will respond to your inquiry either by email or phone. Be sure to include the deadline for the story you’re writing.
When you fill out the contact form, you’ll need to write down your name and email, the name of your company, and other relevant information, including your marketing objectives.
When you’re writing to a specific Director, be sure to address them in the “re: line” of your email.
